Our customer satisfaction is our top priority at Icy Pristine. We will gladly help you exchange/ return items based on the following guidelines:
"ONLY DEFECTIVE PRODUCTS CAN BE RETURNED OR EXCHANGED"
A CHANGE OF MIND OR WRONG PURCHASED reason does not entitle a customer to exchange or refund.
- The Policy will not apply if the reason for the return/exchange or ask for a refund is CHANGE OF MIND or WRONG PURCHASED.
- Exchanges/replacement will be honored within 7 (seven) days upon receiving.
- Exchanges/replacement are only entitled to customers who received defect items; we can't make a replacement order if you CHANGE ADDRESS or MISTAKENLY INPUT YOUR ADDRESS
LATE OR MISSING REFUNDS (IF APPLICABLE)
- If you haven’t received a refund yet, reach us at our Email account email@example.com
- Then contact your credit card company, it may take 3-5 business days before your refund is officially posted.
- Lastly, contact your bank. There is often some processing time before a refund is posted.
EXCHANGES (IF APPLICABLE)
We only replace defective or damaged items. The item/s must be unused and in the same condition when you received it. It must also be in the original packaging. If you qualify for an exchange, kindly email us at firstname.lastname@example.org
Depending on where you live, the time it may take for your parcel to be delivered will vary.
P.S. Please do not send your purchase back to the manufacturer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.